1. Orders

Edit An Order

-If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?

-We can only change that information for you if the order is not shipped out. If your order has been shipped out, the information for your order cannot be changed. Therefore, please be more careful to place the order. If there are changes, contact us.

Cancel An Order

a. Can I modify or cancel my order?

Once your order is placed (before payment, in “Awaiting Payment” status), there would be an eight-digit alphanumeric order number. Those orders cannot be altered. If any information is incorrect, you can ignore the wrong order and create a new one. Once you finish the payment for your order, if you want to modify or cancel before sending out, you can send an email to our customer service team with the information you want to change or the reason that you want to cancel. Email Address: service@fitursize.com

b. Why do I get less refund for the item(s) sometimes?

Please be noted if there is a discount for your order, we will refund you the amount with the discount, which means we will refund what you actually paid for each item.

Order Status

a. How can I track my order?

There are 2 ways to track your order.

1. If your items were shipped out, a notification email will be sent to you. You could track your package according to that email.

2. Track your order via https://www.fitursize.com/pages/tracking-order by your email address and the order No..You could find your order number in the confirmation email or in the order list of your account.

b. How fast can I expect my order?

It depends on the shipping method you choose. Please note that each order needs 3-5 business days to prepare. Express Shipping: 5-10 business days | Standard Shipping: 10-20 business days

c. Do you ship to PO BOX and APO/FPO/AFP military addresses?

We can only ship to those addresses by Postal Service (about 10-20 business shipping days for delivery). If you want to receive the item(s) by Express shipping(about 5-10 business shipping days), please provide a physical address.

2. Shipping & Delivery

a. How long the shipping will take？

After you make an order, we need 3-5 business days for preparing the items and then send out. The shipping time will take 7-12 business days (Standard shipping) .

b. Where are you shipping from?

Our office located in PANYU but we have different manufacture center in Asia. We will arrange the orders in different center in order to send out the items asap.

c. How much for shipping？

It depends on weight and distance. And you can see the exact fee when choosing the shipping method in the check-out page.

BTW, any order over $89, you will enjoy free standard shipping on our website now! Please visit the link to check more detailed information: https://www.fitursize.com/pages/over-89-free-standard-shipping

d. What countries do you ship to?

Now we can ship to countries in North America, Europe, Australia, South America, Southeast Asia, Middle East and other continents, such as United States, Italy, United Kingdom, Germany, France, Australia, Canada, Ireland, Austria, Spain, Greece, Switzerland, Belgium and so on. You can find out the detailed countries in the drop-down list of the Country section when you edit the Shipping Address in your account.

e. Do you have express shipping method？

Yes, we have express shipping to US(except Puerto Rico,Virgin Islands and Alaska) & GUAM. Shipping fee is $14.99. For each extra 250g, the charge will add $4 and for GUAM will add $5. Once the shipping fee is greater or equal to $29.99, you will be only paid $29.99.

f. Do you have overnight shipping?

I'm sorry that we don't have overnight shipping.

g. Do you ship to multiple addresses?

We are only able to deliver to one address per order. We suggest that you place a separate order for each destination if you would like to send your purchases to multiple addresses.

3. Discount/Promotions

 

How To Apply Coupon/Code

 

a. Where do I input my coupon?

When you are in the "check out" page, please fill the coupon code in the "Coupon" space and click the "APPLY" button, then you will enjoy the discount.

 

b. Can I use two or more coupons at the same time?

We're sorry that you could only use one coupon when you make the order.

 

Coupon/Code Not Applied

 

-I have placed the order, but didn't use the coupon code.

-If you didn't use the coupon code for your order, please contact our customer service team to check and resolve for you.

4. Produce

Product Inquiry

a. How can I choose the size?

We kindly recommend you use the “Size Guide “ to better determine your ideal size because sizing varies between our items. ”Size Guide” with detailed product measurements is included on each product page. As a note, these are measurements for the item itself. You can compare these measurements to similar pieces you already own.

b. Are these shirts true to size?

Yes, Our philosophy is that the size and shape of the clothes must be suitable for big and tall people, so our sizes are tailor-made, so it may be slightly different from the clothing that you purchase more often. We highly recommend when you choose the size according to the size chart with the size guide button.

c. Where is the size chart?

When you are searching for items, PC: you could find the size guide button at the right in the product page. You could click to check the size chart. M: please click the size you want, you will find a detailed measurements information below the size.

d. Do you have big or tall size？

Yes, all our products are carefully crafted for the big and tall crowd, with trendy styles, comfortable fabrics and high quality standards, you are sure to find clothes you like

e. Do you sell women's sizes?

We're sorry we don't have women's size, you can take a reference of the size guide and then choose the size that fits you.

f. Do you have shirts for certain size?

Yes,we have size from XL to 7XL for most of the shirts. If you are looking for other sizes, you could search the item and choose specific items in the left of the size tab.

g. What is the fabric for shirt(s)?

1. Seersucker fabric (thin and breathable because of the special structure of the fabric, so it has strong wrinkle resistance) 2. Four-way stretch fabric (the fabric has a cool feeling, which is very suitable for warm environments, and its elasticity can accommodate the body to a greater extent) 3. Cotton Linen fabric (the fabric is sweat-absorbent, quick-drying, soft and comfortable, suitable for all seasons) 4. Ordinary fabric (60%Tencel 35%Cotton 5%Spendex)
Tips: More fabrics are still under development, we also welcome your valuable comments, please contact: service@fitursize.com

h. If I want to find item(s) with picture, how can I do that?

If you know the keywords of the product, you can search on our site. If you only have a picture, you can choose to live chat with us or send an email with the picture so that we can check for you.

i. What is free size/one size?

Free size/one-size means there is only one size available for the item. Generally, a Medium size fits the majority of customers. If you are still unsure, please check the size guide to see the measurements or click the size icon to see the specific measurements.

j. Can I remove an item from the shopping cart?

Yes, if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, please contact our customer service team to process for you.

k. What happens if my item is out of stock?

For our popular item, it might go out of stock quickly. We will continue working with our suppliers to ensure the items displayed on our site will be available to our customers. Once your processing order item is out of stock, we will notify you by email and you can choose to exchange another item or ask for a refund.

5. Others

 

a. I want to do business with you, how should I do it?

If you want to cooperate with us for shirts or other clothes, please send an email with your request to service@fitursize.com.

 

b. If I want to make a wholesale on your site, what should I do?

Please send an email to service@fitursize.com with the product(s) you want, size(s), color(s) and the amount, reason that you want to make a wholesale, we will reply you within 48 hours.

 

c. Is there any additional fee or tax?

In most countries, our customers do not need to pay import fees, duties, or VAT(Valued Additional Tax). However, some limited countries (especially some European countries such as Germany, Italy， the UK, Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.

 

d. Why I cannot receive email(s) from your site?

Please make sure the email address that you registered or subscribed on our site is working and then please check your spam. If there is still no emails, please contact our customer service team.