Returns & Exchanges

Return & Exchanges

Thank you for shopping at FITURSIZE.

 If you are not satisfied with your purchase, it’s easy to Return for refund or Exchange . Please reach out to us at service@fitursize.com so we can assist you further.

 

 1. Order Cancellation:

 ※Your order will be fully refunded if it is cancelled within 24 hours of purchase.

※For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied.

※We will NOT accept an order cancellation request if the order has already been shipped.

 

 2. Easy exchange:

Do you need another size? Have a smooth exchange while it is in stock, don't hesitate to email us.

 

 3. Return (if applicable)

A. Return Policy conditions

a. The following items cannot be returned or exchanged: underwear, accessories, customized shirts/ t-shirts, wholesale shirts/t-shirts, Add-on shirts and Mystery Box items, clearance items, non-returnable marks and free gifts.

b. Returned items must be in their unused condition within 30 days of delivered date with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

c. Any return request not authorized by the customer service will not be honored.

d. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of products that is not bought from our store.

B. Please include the following information in the return package :

a. Order number and product SKU of the item(s) you want to return.

b. Reasons for return.

C. We do not offer Freight To Collect (FTC) service for the packages returned to us.

Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and check the returned item.

 

Note: The original shipping fee is non-refundable and customers are responsible for return shipping fee.

Fast Refund:

We will issue a refund to your original payment method , after we got the return package or the return is authorized.Below are details:


When we refund for the return

  1. Once your returned item has been received, and it complies with our returns policy conditions, we will issue a refund to you through the payment method used at the time of purchase.
  2. Please allow 1 week for your return package to be processed.
  3. If you haven't received a refund when the refund is honoured by fitursize Customer Searvice Team,please check your bank account , Paypal or Credit Card compan,there's processing time for them to issue a refund.

 

 

Contact us

Any other situation that is not covered in the policy above, please email us: service@fitursize.com

 

Submit Return Request

 

a. What is the return policy?

Purchase (except underwear, accessories, customized shirts/ t-shirts, wholesale shirts/t-shirts, Add-on shirts and Mystery Box items, clearance items, non-returnable marks and free gifts.) can be returned within 30 days from the delivered date. Item(s) must be returned with all tags attached, unworn, unwashed, unstained, and unperfumed, in the original bag.

 

b. How to Make a Return?

To start a return, please contact our customer service team to submit a return request with your order number and the reason to return. You will get authorization and reply email within 24 hours.

 

c. If I receive a wrong/damaged/defective item, what should I do?

Contact our customer service team to submit your return request with a picture(s) of the wrong/damaged/defective item so that we can investigate and take further action to resolve your problem.

More Information About Return

 

a. How soon can I expect my refund for the return?

We will process the refund within a week after receiving your return package. FYI: It will take a longer time (maybe 1 to 3 weeks depending on which credit card company is ) to process the refund for the bank if your original payment method is a credit card.

 

b. Why did you fail to refund you sometimes?

There are multiple reasons that we fail to refund you in time. 1) PayPal cases. If you had contacted PayPal to open a dispute or file a claim of your order, then the order transaction is being reviewed by PayPal which makes the funds not available. Once the case is closed, we can manage to issue the refund to your account. 2) Credit card chargeback. If you had asked your credit card company to stop the payment before contacting us, we can do nothing during their investigation but wait until the case is closed. 3) Credit card issues. Sometimes customers don't use the original credit card or have changed the card, which will lead to refund failure. But we will ask for your PayPal account to send the amount. 4) Transaction overdue. If you ask for a refund exceeding 180 days from the order payment date, we will have to ask our PayPal account manager to help issue the refund, which will cause about a 1-week delay compared to our normal process. Please do check your order and package contents carefully before signing for the package.

 

c. What shipping company can I choose for the return?

Usually, you can use any shipping carrier to ship the parcels back to us. You are supposed to choose the cheaper method like postal shipping, which is best and convenient for both of us.